Frequently Asked Questions About AEDs

An AED (Automated External Defibrillator) is a portable life-saving device used to treat sudden cardiac arrest (SCA), a condition where the heart suddenly stops beating effectively. The device analyzes the heart’s rhythm and, if necessary, delivers an electric shock (defibrillation) to help restore a normal rhythm. AEDs are designed to be easy to use by laypersons in emergencies.

An AED automatically assesses the electrical activity of a person’s heart and determines whether a shockable rhythm is present, such as ventricular fibrillation or pulseless ventricular tachycardia. If a shockable rhythm is detected, the device prompts the user to deliver a shock to help restore a normal heartbeat, improving the chances of survival.

AEDs are automated and specifically designed for use by non-medical individuals in public or workplace settings. They provide voice and visual prompts that guide the user through each step. Manual defibrillators, on the other hand, require interpretation of heart rhythms and manual adjustment of energy levels by trained healthcare professionals, typically in hospital or EMS environments.

No, AEDs are user-friendly and intended for use by people without medical training. They provide audible voice instructions and visual cues that guide the rescuer through pad placement, analysis, and shock delivery. In most cases, a bystander can use an AED effectively with minimal or no prior training.

No. AEDs only deliver a shock if they detect a specific type of abnormal, shockable heart rhythm such as ventricular fibrillation (VF) or pulseless ventricular tachycardia (VT). If a non-shockable rhythm like asystole (flatline) or normal sinus rhythm is detected, the device will not allow a shock to be delivered, thereby preventing harm.

AEDs cannot “restart” a heart that has completely stopped (asystole). They are effective in treating disorganized electrical activity in the heart, such as VF or VT, by delivering a shock to allow the heart’s natural pacemaker to resume normal function. If the heart is in asystole, CPR must be continued until advanced care is available.

When evaluating AEDs, consider both usability and long-term reliability. Key factors include:

• Ease of Use: Look for large, clearly marked buttons, voice and visual prompts, and intuitive pad placement diagrams.

• CPR Guidance: Some models provide real-time CPR coaching, which can help untrained users maintain correct compression depth and rate.

• Pediatric Capability: Check if the AED has a “child mode” button or pediatric pads for use on younger patients.

• Battery & Pad Life: Longer shelf life reduces replacement costs and ensures readiness. Compare the number of years before expiration.

• Durability: For workplaces or outdoor use, consider rugged, waterproof, or dustproof models (look for an IP rating).

• Connectivity: Some AEDs include Wi-Fi or USB data transfer for tracking usage and maintenance.

• Warranty & Support: A longer warranty and accessible customer support can make ownership easier and more cost-effective.

• Regulatory Approval: Ensure the AED is FDA-approved (U.S.) or Health Canada-approved.

The “best” AED depends on your environment—offices may value ease of use and cost, while gyms or factories might prioritize durability and CPR feedback.

Yes, there can be significant differences between AED brands and models, and selecting the right device often depends on your organization’s specific needs. Some AEDs offer real-time CPR feedback, which guides users to maintain proper compression depth and rate, improving the effectiveness of resuscitation. Others provide bilingual voice prompts or visual instructions, making them suitable for multilingual workplaces or public spaces. Certain models include Wi-Fi or Bluetooth connectivity, allowing automatic reporting of device status, maintenance reminders, and pad/battery replacement notifications. For industrial, outdoor, or rugged environments, some AEDs are designed with durable, weather-resistant housings and higher IP ratings, ensuring reliable performance in harsh conditions. Because features, durability, and connectivity vary widely between brands, it’s crucial to evaluate which capabilities are most relevant to your workplace, the number of employees, and the type of emergencies you are most likely to encounter. Choosing the right AED ensures both regulatory compliance and optimal readiness during a cardiac emergency.

No. AEDs are designed to work alongside CPR, not replace it. While the AED analyzes the heart and may deliver a shock, CPR helps maintain blood flow to the brain and other vital organs between shocks and until emergency responders arrive.

It’s very unlikely. AEDs are built with numerous safety features and will only deliver a shock if they detect a specific, shockable heart rhythm. They do not allow the user to manually override this function.

No. AEDs are programmed to only deliver a shock if it’s necessary. If a normal heart rhythm or a non-shockable rhythm is detected, the AED will not activate the shock function.

No. AEDs are built to be durable, tamper-resistant, and safe for public storage. When placed in secured but accessible cabinets, they pose no danger to the environment or passersby.

Not directly. AEDs are for sudden cardiac arrest, which involves an electrical issue in the heart. Heart attacks are caused by blocked blood flow. However, a heart attack can lead to cardiac arrest, in which case an AED becomes crucial.

In rare circumstances, especially where an AED is available and not used due to negligence, a lawsuit could occur. Proper signage, training, and a clear emergency protocol help mitigate legal risk.

No. AEDs operate entirely offline and are fully functional without internet access. However, some newer models offer optional Wi-Fi connectivity to notify managers about battery status or usage.

If the device is properly maintained and documented, legal protections typically apply even if the device fails. After use, report the failure to the manufacturer and retain logs showing routine maintenance and inspections.

In many countries, there are laws and regulations around workplace safety that may require AEDs to be available in certain types of businesses or industries, especially those with large workforces or high-risk environments (e.g., gyms, factories). In the U.S., for example, the Cardiac Arrest Survival Act and Good Samaritan Laws provide legal protections to organizations and individuals who use AEDs in good faith during an emergency. Organizations should check local regulations to ensure compliance.

Businesses with large staff numbers, physically demanding work, remote locations, or high public foot traffic should strongly consider installing AEDs. This includes construction sites, manufacturing plants, warehouses, fitness centers, office towers, and large retail spaces.

The rule of thumb is that an AED should be reachable within a 3-minute round-trip from any point in the facility. Large campuses or multi-story buildings may require multiple devices to meet this standard.

AEDs should be installed in visible, accessible, and central locations like break rooms, lobbies, or next to fire extinguishers. They should never be locked away or hidden behind barriers.

AEDs should be installed in visible, accessible, and central locations like break rooms, lobbies, or next to fire extinguishers. They should never be locked away or hidden behind barriers.

Yes. Since sudden cardiac arrest can happen to anyone at any time, AEDs should be accessible in areas where employees work, especially in locations with limited public access.

Most AEDs are designed for indoor, temperature-controlled environments. In cold or hot conditions, they must be stored in insulated or climate-controlled cabinets to remain functional.

Yes, especially for mobile teams. However, storage must meet the AED’s environmental guidelines for temperature and humidity to avoid damaging the battery or pads.

Yes. Avoid placing AED pads directly over the pacemaker or implantable device. Place the pads at least one inch away to ensure proper delivery of the shock.

Use an AED immediately when someone collapses, is unresponsive, and is not breathing or is gasping. Begin CPR, turn on the AED, and follow its prompts.

Yes. Use pediatric pads for children under 8 years or under 55 lbs. If pediatric pads are not available, adult pads can be used, placing them appropriately to avoid overlap.

Yes. There are no restrictions against using an AED on a pregnant woman. Prompt defibrillation can help save both mother and baby in a cardiac emergency.

Yes, but the chest should be dried as much as possible before pad placement. Moisture can interfere with proper pad adhesion and shock delivery.

A very hairy chest can reduce pad contact. Use a razor (usually included in the AED kit) to quickly shave the area where the pads will go.

This is a gray area. In public settings, responders are generally protected when using an AED in good faith, especially if the DNR order is not clearly communicated or visible.

Emergency services should take over as soon as they arrive. Leave the AED pads in place and, if possible, provide the AED event data stored in the device to paramedics or hospital staff.

Smart AEDs include features such as Wi-Fi connectivity for status monitoring, automatic self-checks, cloud reporting, GPS tracking for EMS, and bilingual voice prompts. These enhancements improve readiness, maintenance, and accessibility in emergency scenarios.

CPR coaching refers to real-time audio or visual feedback that helps guide the responder’s chest compression rate and depth. This feature helps even untrained bystanders deliver more effective, guideline-compliant CPR.

Pediatric mode adjusts the shock energy and guidance for use on children under 8 years old or weighing less than 55 lbs. Some AEDs use special pediatric electrode pads, while others have a built-in switch to toggle between adult and pediatric settings.

Yes. AEDs perform rhythm analysis before delivering a shock. They only advise and deliver a shock if a “shockable” rhythm like ventricular fibrillation (VF) or pulseless ventricular tachycardia (VT) is detected.

Many AEDs are rated IP55 or higher, meaning they are resistant to dust and water jets. Some are specifically designed for outdoor or rugged use and can operate in extreme conditions with protective cases or cabinets.

Most modern AEDs can analyze heart rhythm and be ready to deliver a shock within 8 to 15 seconds. Faster response reduces time without compressions and improves survival rates in cardiac arrest cases.

AEDs typically use long-life lithium batteries designed for medical devices. Some batteries are user-replaceable and last 4–5 years in standby mode, while others are sealed and must be replaced by a technician.

Yes, some models support Wi-Fi or cellular connectivity for remote monitoring. This allows facility managers or safety officers to receive alerts for low battery, expired pads, or failed self-checks.

Yes. All public-access AEDs are required to have clear, step-by-step voice prompts that guide users through CPR and defibrillation. Some also include visual diagrams or screen displays for additional clarity.

Most AEDs used in workplaces are drop-tested and shock-resistant, designed to withstand harsh environments. Durability ratings and certification (such as IP or military standards) vary by brand and model.

Yes. AEDs should be visually inspected at least monthly and tested annually. Maintenance should follow the manufacturer’s schedule and include checking pad expiration dates and battery levels.

Evaluate AEDs based on ease of use, voice prompts, battery and pad costs, pediatric compatibility, and ruggedness. Also, ensure it meets your workplace size and employee training levels.

Leasing an AED

• Lower upfront cost – predictable monthly payments make budgeting easier.

• Maintenance often included – some lease programs cover batteries, pads, and even device upgrades.

• Short-term flexibility – good for events, seasonal businesses, or organizations unsure of long-term needs.

• Potentially higher overall cost – monthly fees add up, and you don’t build equity in the device.

Buying an AED

• Better long-term value – a one-time investment; most devices last 8–10 years.

• You own the device – no contracts or return obligations.

• Ongoing responsibility – you’ll need to budget for battery and pad replacements every 2–5 years.

• Upgrades are optional – you decide when (or if) to purchase a newer model.

Best for short-term or budget-tight situations → Leasing
✅ Best for permanent AED programs → Buying

Most AEDs have a lifespan of 8–10 years with proper maintenance making purchase a better option. However, batteries and electrode pads require regular replacement every 2–5 years, depending on the model and usage.

Yes, in many regions AED purchases may be eligible for tax benefits. In the U.S., for example, businesses can often deduct AEDs as a safety or medical expense, and some states or municipalities may offer tax credits, grants, or rebate programs to encourage AED adoption. Non-profits, schools, and community organizations may also qualify for special funding assistance. Because rules vary widely depending on your location and type of organization, it’s important to consult a tax professional or accountant to confirm what incentives are available to you.

Choose a vendor with proven reliability and ongoing support. Look for:

• After-Sales Support Programs – Responsive service and technical help.

• Warranty Coverage – Clear terms and length of coverage (5–8 years is standard).

• Replacement Costs – Affordable batteries and pads with long shelf life.

• Training & Certification – Options for staff training and refresher courses.

• Regulatory Approval – Devices should be FDA and/or Health Canada approved.

• Reputation & Reviews – A track record of working with organizations like yours.

A trustworthy vendor doesn’t just sell you the AED—they support you for its entire lifespan.

Yes. Most AEDs come with a manufacturer’s warranty, typically ranging from 5 to 8 years, depending on the brand and model. Some also include a separate warranty for consumables such as batteries or electrode pads. A reliable vendor should provide full documentation at the time of purchase and assist with warranty claims or servicing if needed. Always confirm the warranty terms in writing before buying to ensure you’re fully covered.

Several AED brands are widely recognized for reliability, safety, and long-term support. ZOLL, Philips, Defibtech, Physio-Control (now part of Stryker), and Cardiac Science are among the most trusted in both public and workplace settings. These manufacturers offer FDA-approved and Health Canada–approved models, ensuring compliance with local regulations and quality standards. They have established reputations for durable, easy-to-use devices, effective voice prompts, clear visual instructions, and consistent performance during emergencies. Additionally, these brands provide reliable manufacturer support, maintenance programs, and replacement pads and batteries, which are critical for keeping devices operational over time. Choosing a reputable brand not only improves the likelihood that your AED will function correctly in a cardiac event but also gives your organization peace of mind that the device is backed by decades of clinical experience and proven performance.

Yes, certain AED models are specifically designed to perform reliably in cold, hot, or outdoor environments. These units often feature temperature-resistant cases that allow them to operate in extreme heat or freezing conditions, as well as waterproof or highly dust-resistant enclosures rated IP55 or higher. Rugged AEDs may also include shockproof housings to withstand drops and impacts, and bright, clear displays with loud audio prompts to ensure visibility and audibility in challenging conditions. Not all brands or models are rated for harsh environments, so it’s important to verify the manufacturer’s specifications before purchasing. For organizations with outdoor facilities, manufacturing floors, or locations exposed to the elements, selecting an AED designed for these conditions ensures the device will be fully operational and reliable in an emergency, reducing the risk of malfunction when seconds count.

Both manufacturers and authorized third-party distributors are valid sources for purchasing AEDs, but each has advantages depending on your organization’s needs. Manufacturers typically guarantee the latest device models, full warranties, and direct support, which can be reassuring for organizations that prioritize manufacturer-backed service. Authorized distributors, on the other hand, often offer more competitive pricing, bundled services such as staff training or maintenance plans, and faster delivery—especially when purchasing multiple units for several locations. When choosing a third-party distributor, it is crucial to confirm that they are officially authorized by the AED manufacturer, and that the units they sell come with valid warranties and manufacturer support. Working with an authorized distributor can provide cost savings and convenience while ensuring compliance and device reliability, whereas purchasing directly from the manufacturer may offer a more direct line of support and guaranteed access to the newest models.

When selecting an AED vendor, focusing solely on the upfront price can be misleading. A reliable vendor should offer a comprehensive range of services that support the long-term success of your AED program. Key services to evaluate include included staff training, which ensures employees know how to operate the AED confidently and respond effectively during emergencies. Check whether the vendor provides maintenance reminders for batteries and electrode pads, as timely replacement is critical for device readiness. Some vendors also assist with EMS registration, ensuring local emergency responders are aware of AED locations. Look for tracking tools for pad and battery expiration, as well as accessible customer service that can answer technical questions or guide you through troubleshooting. These services reduce administrative burden, improve compliance, and ultimately ensure that your AEDs are functional and ready when every second counts. Choosing a vendor that offers strong ongoing support can be more valuable than saving a few dollars on the initial purchase.

When planning an AED program for your organization, it’s important to consider both the initial purchase cost and ongoing maintenance and training expenses. A single AED unit typically costs between $1,200 and $2,500, depending on the brand, model, and whether it includes pediatric capability or rugged features for harsh environments. Beyond the purchase price, you should budget for replacement batteries and electrode pads, which usually need to be updated every 2–5 years, as well as regular staff training to ensure employees can respond confidently in an emergency. For a comprehensive program covering a 5-year period—including device replacement, consumables, and ongoing training—a realistic budget is around $3,000 to $4,000 per AED. Factoring in these long-term costs upfront helps organizations maintain compliance, maximize safety, and ensure that the AEDs remain fully operational when needed.

Yes, you can purchase an AED online, but it’s essential to buy only from authorized and reputable vendors. Purchasing through authorized sellers ensures the device is FDA-approved (in the U.S.) or Health Canada-approved (in Canada), comes with a valid manufacturer warranty, and includes proper technical support. Buying from unauthorized sources or marketplaces may result in expired, counterfeit, or unsupported units that could fail in an emergency. When shopping online, check that the vendor provides documentation confirming authorization, clear return policies, and guidance for device registration. Many authorized online vendors also offer helpful resources for training, maintenance, and replacement parts, making it easier for organizations to maintain compliance and readiness. For organizations with multiple locations, purchasing online from a trusted source can streamline ordering and delivery while ensuring that all AEDs meet legal and safety standards.

When deciding between a new or refurbished AED, it’s important to weigh cost against reliability and long-term safety. New AEDs come with full manufacturer warranties, up-to-date software, and the latest technology, which can reduce maintenance costs and ensure the device operates correctly during an emergency. They also guarantee that batteries and electrode pads are fresh, fully functional, and within their recommended lifespan. Refurbished AEDs may offer a lower upfront price, making them appealing for budget-conscious organizations. However, they carry risks such as unknown device history, older components, or limited manufacturer support. If considering a refurbished unit, always verify that it has been certified by the manufacturer, check the battery and pad expiration dates, and confirm that technical support and warranty terms are provided. Ultimately, choosing a new AED offers peace of mind and regulatory compliance, while refurbished units should only be purchased from reputable, authorized sources with full documentation.

Not necessarily. Many modern AED models are designed with pediatric use in mind, either through built-in child modes that automatically adjust shock levels or by using separate pediatric pads. The cost difference is usually modest—typically an additional $80–$150 for pediatric capability—depending on the brand and whether you need to purchase the pads separately. Investing in pediatric-capable AEDs is important for organizations that may encounter children, such as schools, daycare centers, family-oriented facilities, and public spaces. Using the appropriate pads or mode ensures the device delivers the correct energy level for a child’s smaller body, which improves safety and effectiveness during a cardiac emergency. Choosing a model that accommodates both adults and children also simplifies training, as staff only need to learn one device operation procedure.

Yes, standardizing on a single AED model across multiple locations is often the most practical and cost-effective approach for organizations. Using the same device simplifies staff training, as employees only need to learn one set of instructions and button layouts, which increases confidence and reduces response time in emergencies. It also streamlines maintenance, because replacement pads, batteries, and accessories are consistent across sites, making inventory management easier and potentially lowering overall maintenance costs. When selecting a model for multiple locations, ensure it is suitable for each environment—indoor offices, outdoor areas, manufacturing floors, or high-humidity spaces may have different durability or IP rating requirements. Additionally, confirm that the AED’s software, updates, and service network are accessible for all locations to maintain compliance and readiness. Standardization not only improves operational efficiency but also ensures that every employee, regardless of location, is familiar with the device in a critical emergency.

Some AEDs are purpose-built for harsher environments like construction sites, factories, ships, and outdoor facilities. Features to look for include:

• High IP Rating (e.g., IP55 or higher) → resists water, dust, and dirt.

• Drop/Impact Resistance → rugged housing that survives falls.

• Temperature Tolerance → works in very hot, cold, or humid conditions.

• Oversized Buttons → can be pressed easily with gloves.

• Bright Displays & Audio Prompts → useful in noisy or poorly lit areas.

• Longer Battery Life → reduces maintenance in remote locations.

Examples often recommended: Heartsine samaritan PAD 350P/450P, Defibtech Lifeline VIEW/ECG, and Philips FRx, which are tested for outdoor and industrial use.

How do I verify if an AED vendor is authorized?
To verify if an AED vendor is authorized, start by visiting the official website of the AED manufacturer and look for their published list of authorized distributors and resellers. Most reputable manufacturers, such as Philips, ZOLL, Physio-Control, or HeartSine, maintain an updated directory of approved vendors. If the company you are considering does not appear on that list, request written documentation from the vendor that confirms their authorized status. You should also ask whether the AED units they sell come with a full manufacturer’s warranty, are FDA-cleared for use in the United States, and will be properly registered with the manufacturer after purchase. Buying from unauthorized sellers can result in receiving expired, refurbished, or unsupported devices that may not be eligible for service, software updates, or pad/battery replacement programs. For organizations, especially those subject to OSHA or state Good Samaritan law compliance, purchasing only through authorized channels provides both legal protection and assurance that the AED will perform as expected in a cardiac emergency.

There is no blanket federal mandate requiring AEDs in all workplaces in the U.S., but many states and municipalities have enacted laws requiring AEDs in specific locations such as gyms, schools, or government buildings. OSHA does not mandate AEDs but strongly recommends them for high-risk environments where workers may experience cardiac arrest. Many companies voluntarily adopt AED programs as part of workplace safety initiatives.

AED requirements in Canada are regulated at the provincial and territorial level. Some provinces, such as Manitoba and Ontario, mandate AEDs in certain public or high-traffic areas. While workplace mandates are rare, most provinces encourage businesses to install AEDs as part of their occupational health and safety practices. Some industries with elevated health risks may be required to provide them under specific regulations.

All 50 U.S. states have Good Samaritan laws that provide legal protection to individuals who use an AED in good faith during an emergency. These laws are designed to encourage bystander response without fear of liability. However, protection usually depends on the AED being properly maintained and used in accordance with the manufacturer’s instructions.

Yes. All provinces and territories in Canada offer legal protection for individuals who use AEDs while assisting someone in medical distress. These laws typically protect both trained and untrained rescuers from liability, provided they act reasonably, in good faith, and do not display gross negligence.

In jurisdictions where AEDs are not legally required, businesses typically aren’t held liable for not having one. However, if an incident occurs in a high-risk environment and an AED could have prevented harm or death, the absence of one might be considered negligence. In regulated industries or locations with AED mandates, failure to install an AED could lead to fines or legal consequences.

While lawsuits are always possible, companies are generally protected under Good Samaritan laws if AEDs are used in good faith and in accordance with the device’s instructions. To reduce legal risk, businesses should ensure that staff are trained, the AED is maintained per manufacturer guidelines, and the device is part of an established emergency response protocol.

Proper recordkeeping is essential for both legal compliance and effective AED management. This includes maintaining:

• A log of monthly checks confirming the device is functional.

• Records of battery and pad replacements with expiration dates.

• Training certifications for staff members.

• Incident reports whenever an AED is used.
  This documentation may be required during inspections or in the event of litigation.

Yes in many regions. Inadequate maintenance may void legal protections under Good Samaritan laws and may result in liability if the AED fails during an emergency.

Yes. Interfering with public AED units can result in fines or criminal charges. AEDs are emergency medical equipment and should be treated with the same respect as fire extinguishers or alarms.

There is no universal law in the U.S. or Canada requiring all businesses to have AEDs, but some industries and provinces/states do mandate them for high-risk environments. Even when not required, employers may be liable under general duty clauses if AEDs could have prevented harm.

Yes. In both the U.S. and Canada, Good Samaritan laws generally protect AED users from liability when assisting in good faith. These protections apply to trained and untrained users, including employees acting during emergencies.

AEDs can reduce risk rather than increase it when properly managed. Most general liability insurance policies cover AED use, but businesses should consult their insurer to ensure coverage and compliance with training and maintenance obligations.

If used in good faith and as part of an emergency response, businesses and staff are generally protected under Good Samaritan laws. However, failure to maintain or monitor the AED could increase legal exposure.

Not usually. AEDs are considered low-risk medical devices, and most business insurance policies will not require a separate rider. Still, it’s smart to notify your provider to ensure proper documentation and clarity.

Generally not, if the AED is placed in a public access location and maintained. In fact, offering public access AEDs can demonstrate safety leadership and reduce liability by meeting or exceeding recommended standards.

Regular device maintenance, up-to-date staff training, proper signage, and documented procedures all help. Some states/provinces require AED registration with EMS or a physician’s oversight—compliance with these requirements also reduces risk.

No—when managed properly, AEDs dramatically reduce legal risk. The benefits of preparedness and Good Samaritan protections outweigh rare incidents of equipment misuse or failure.

Not legally, but many businesses implement internal policies or staff consent acknowledgments as part of emergency preparedness. These help clarify who is authorized to respond and how to document AED use.

Yes, AEDs can be used on children experiencing sudden cardiac arrest. Most AEDs come with pediatric settings or pads designed to deliver a lower-energy shock suitable for children.

Pediatric protocols typically apply to children under 8 years old or weighing less than 55 pounds (25 kg). Children over this threshold should be treated with standard adult pads and settings.

Pediatric pads are designed to reduce the electrical charge delivered by the AED. They are smaller and usually placed differently on the chest and back, allowing for safe and effective defibrillation in smaller bodies.

Some AEDs are built with pediatric modes that activate automatically with the insertion of child pads. Others allow manual switching to pediatric mode. When selecting an AED for environments with children, ensure it includes this functionality.

AED/CPR training should include specific instruction on pediatric pad placement and shock protocols. Practice scenarios help staff confidently handle pediatric cardiac emergencies.

Use on infants is generally not recommended unless pediatric pads and protocols are specifically supported by the AED. In emergencies, professional medical assistance should be summoned immediately, and CPR should be started without delay.

Pediatric AED readiness is especially important in schools, daycares, sports facilities, community centers, and family entertainment venues where children are frequently present.

Yes. Pediatric pads must be stored with the AED or clearly labeled and accessible nearby. They have different shelf lives than adult pads and must be tracked separately for expiration.

It’s not required in most cases, but if your location is public-facing or visited by families, it’s a responsible and potentially life-saving precaution to include pediatric capabilities.

An AED program is a formalized plan for placing, maintaining, and using Automated External Defibrillators within a workplace or organization. It ensures AEDs are accessible, staff are prepared, and legal and safety guidelines are followed — improving emergency readiness and legal protection.

Typically, a designated program coordinator, such as a workplace safety officer or facilities manager, oversees the AED program. In some jurisdictions, especially in the U.S., a licensed physician or medical director is required to provide oversight and review usage reports.

Yes. Registering AEDs with local EMS agencies is highly recommended and required in many U.S. states and Canadian provinces. Registration allows first responders to know the AED’s location in emergencies, which can significantly reduce response times.

Core AED policies should cover device placement, maintenance schedules, responder roles, training requirements, post-incident procedures, and compliance with local regulations. Written protocols ensure consistency and legal defensibility.

In the U.S., many states require a physician or licensed healthcare provider to oversee AED programs. In Canada, requirements vary by province; while formal oversight is often not required, having medical review and input is still recommended.

Incorporate AED use into your company’s Emergency Action Plan (EAP). Define responder roles, include AED training in safety briefings, run drills, and make sure AEDs are accessible during all work shifts. This promotes team readiness and compliance.

Either method is acceptable, but digital tracking (via spreadsheets or software) offers better accessibility, consistency, and audit readiness. The key is ensuring checks are done routinely and that records are available if reviewed by authorities or legal teams.

Review the entire AED program annually or whenever there are major changes in equipment, laws, or personnel. Conduct periodic drills, retrain responders as needed, and verify that policies align with the latest regional standards.

The most common errors include: failing to maintain the device, not training enough staff, ignoring registration requirements, and not having a clear post-use protocol. Avoiding these mistakes ensures your AEDs are ready and your team is prepared.

Answer:
Key personnel, especially those designated as first responders (e.g., security staff, HR personnel, managers), should undergo CPR and AED certification training. Training should cover:

• How to perform CPR (Cardiopulmonary Resuscitation) properly.
• How to use an AED safely, including step-by-step instructions on placing the pads, delivering a shock, and following the AED’s prompts.
• Recognizing cardiac arrest symptoms and understanding when to use the AED.
• Basic first aid skills to help stabilize the patient until emergency services arrive.

It is recommended that training be refreshed every 1–2 years to ensure competency.

While not legally required in many regions, AED/CPR training is strongly recommended. It enhances responder confidence and improves outcomes during a cardiac emergency.

Basic AED and CPR training usually takes 2 to 4 hours. Courses are offered by organizations such as the American Heart Association, Canadian Red Cross, and workplace safety providers.

Most certifications last 1 to 2 years. Regular refresher training ensures that staff stay familiar with the equipment and updated protocols.

AEDs are designed for use by laypeople with no training, and Good Samaritan laws in both the U.S. and Canada provide legal protection when used in good faith.

Training as many employees as possible increases the chance that someone capable will be available during an emergency, especially in shift-based workplaces or large teams.

Regular servicing of AEDs ensures that the device is in optimal working condition, ready for use in an emergency. The checks typically involve verifying the battery charge, ensuring the electrode pads are not expired or damaged, confirming the device’s software is up-to-date, and testing its overall functionality. Proper servicing reduces the risk of malfunction when the AED is needed most, which can be crucial for saving lives during a cardiac emergency.

There are generally two types of service for AEDs:

• Routine Maintenance:
  This includes regular visual checks and functional testing, which may involve:
  • Checking the battery status and replacing it when necessary.
  • Inspecting electrode pads for expiration or wear.
  • Testing the AED’s functionality, such as ensuring it delivers a shock when required.
  • Verifying the device’s display and audio prompts work correctly.
• Preventive Maintenance:
  This more in-depth service is typically conducted annually (or as per manufacturer recommendations) and may include:
  • Full diagnostic testing.
  • Software updates (if applicable).
  • Replacement of worn-out parts.
  • Calibration and performance checks to ensure the device is up to standards.

AEDs should undergo regular service by experienced technicians based on the following guidelines:

• Routine checks: Conducted monthly or quarterly to ensure the device is functioning properly.
• Preventive maintenance: Typically done once a year, or as recommended by the manufacturer.
• Battery replacement: Batteries should be replaced every 3–5 years, depending on usage and manufacturer specifications.

Electrode pad replacement: Pads usually need replacing every 2 years, or when they have expired, whichever comes first.

If an AED is not regularly serviced, it may malfunction when needed most. Common issues include:

• Expired or damaged electrode pads that may not deliver a shock.
• Depleted or faulty batteries leading to a device failure.
• Software malfunctions that could affect the functionality of the AED.

In these cases, the AED might not be able to assist in a life-saving situation, which could have severe consequences.

Proper placement and signage are crucial to ensure AEDs are easily located in emergencies. Consider the following:

• High-traffic areas: Place AEDs in visible and accessible locations, such as near entrances, elevators, stairwells, or in common areas like hallways and break rooms.
• Clear signage: Use clear and easily recognizable signs with a heart symbol and a lightning bolt to indicate AED locations. Signs should be placed at eye level and be illuminated or visible even in low light.
• Centralized locations: In large organizations, consider placing AEDs in multiple strategic locations, especially on each floor or in areas where large groups gather.

AEDs should be stored in a clean, dry environment that maintains a temperature between 50°F and 104°F (10°C to 40°C). Avoid storing them in areas with excessive heat, humidity, or direct sunlight, as these conditions can degrade the device’s components over time.

The number of AEDs required depends on factors such as the size of the organization, the number of employees, and the layout of the facility. A general guideline is:

• One AED per floor for multi-story buildings.
• One AED for every 1,000–2,000 people in a workplace, with additional devices based on the number of employees in high-risk areas (e.g., manufacturing plants, gyms).

It’s essential to conduct a risk assessment to determine the appropriate coverage for your specific facility.

To keep track of AEDs in large organizations, consider using:

• AED management software: This software helps track the service history, battery status, expiration dates of pads, and other key maintenance data. Some systems can send reminders for service intervals and track the location of devices.
• Regular checklists: Implement a routine check and log system to document the condition and service history of each AED.

After an AED has been used in an emergency situation:

• Report the incident: Document the use of the AED, including the time, date, and condition of the patient. This information may be necessary for legal, insurance, or medical follow-up.
• Inspect and replace components: Immediately inspect the AED’s pads, battery, and functionality. Replace the pads if they were used, and replace the battery if necessary.
• Return the AED to service: After any needed replacement parts and maintenance, ensure the AED is fully operational and ready for use in the future.

Typically, the Health and Safety Officer, Facility Manager, or Designated AED Coordinator is responsible for the oversight of AEDs in an organization and ensuring regular maintenance is performed. This person should ensure the following:

• Regular inspections and servicing are done.
• Employees are trained in AED use.
• AEDs are in accessible locations with appropriate signage.
• Service records are maintained for audit purposes.

A trained employee such as a safety officer or facility manager should be responsible for overseeing that regular maintenance is done. They should maintain logs of inspections and ensure replacements are ordered when needed. Engaging a service company with trained AED technicians is advisable.