When selecting an AED vendor, focusing solely on the upfront price can be misleading. A reliable vendor should offer a comprehensive range of services that support the long-term success of your AED program. Key services to evaluate include included staff training, which ensures employees know how to operate the AED confidently and respond effectively during emergencies. Check whether the vendor provides maintenance reminders for batteries and electrode pads, as timely replacement is critical for device readiness. Some vendors also assist with EMS registration, ensuring local emergency responders are aware of AED locations. Look for tracking tools for pad and battery expiration, as well as accessible customer service that can answer technical questions or guide you through troubleshooting. These services reduce administrative burden, improve compliance, and ultimately ensure that your AEDs are functional and ready when every second counts. Choosing a vendor that offers strong ongoing support can be more valuable than saving a few dollars on the initial purchase.
